SMS Widget
SMS Widget – is an SMS Pro version feature which allows SMS customers to place the SMS Widget on their website.
Visitors to a customer’s website can use the Widget to initiate/request a text message conversation to their cell phone.The customer’s SMS assigned staff will receive the incoming text request with basic information. Messaging between the staff and visitor takes place as a normal SMS conversation.
Much as Live Chat widgets can offer quick and timely assistance to customers or visitors, the HostMyCalls SMS Widget, as part of the SMS service, can as well but with some critical advantages.
The SMS contact information is retained on the HostMyCalls SMS platform and is available for future contact or campaigns. Moreover, when used strategically, it can serve to greatly contribute to increased engagement, boosted customer satisfaction, and improved sales, while also reducing your customer support costs.
Our robust list of features overshadows our competitors and is surprisingly affordable!
Why is HostMyCalls Superior to Other SMS Platforms?
SMS Widget
- Customize your widget
- API Tool creates code for customer’s website
- Customer’s Webmaster installs code and widget
- Allows visitors to request a SMS mobile chat
- Notifies assigned staff of incoming SMS for action
- SMS can continue after visitor leaves website
- Contact info stored in list for future SMS communications
- No dedicated staff required like website chat
Does My Website Need the HostMyCalls SMS Chat Initiation Widget?
Why Businesses Must Provide Website Communication i.e. Live Chat:
- Small and mid-sized businesses are only able to answer 37.8% of all inbound calls (staffing levels). Source: 411 Locals
- 42% of customers choose live chat over the phone because they hate being put on hold. Source: Business2Community
- 41% of customers think a company that offers live chat on its website is more trustworthy. Source: WhosOn
- 38% of consumers are more likely to purchase from a company that offers live chat support. Source: Kayako
- 52% of consumers are more likely to repurchase from a company that offers live chat support. Source: Kayako
Only 9% of Companies Use Live Chat. Source: Super Office. Why?
- Live website chat requires dedicated staff to monitor the chat room(s)
- Live website chat is not mobile-friendly
- Many chat tools show “offline” when no operators online
- Causes 57% of visitors to leave website
HostMyCalls Website SMS Chat Initiation Widget is the Ultimate Live Chat Solution
- SMS can continue after visitor leaves website – visitor not chained to browser
- Contact info stored in list for future SMS communications
- No dedicated staff required like website chat
- Never shows “offline”
- Website visitors can be informed of business hours for response
- Conversations started outside of business hours are ready to be picked up during next business day
- Mobile-friendly
- No queues to wait through
- No apps to install – i.e. Facebook Messenger, WhatsApp
HostMyCalls Website SMS Chat Initiation Widget is the Ultimate Live Chat Solution
- 32.9% of Live Chat users will wait 1 hour or more for a response
- 66.2% of SMS chat users will wait 1 hour or more for a response
