Customer Support Contact Information
HostMyCalls and Ideacom Technologies are Trade-names of ipSBS Managed Services, LLC
Emergency Technical Support We provide Emergency Technical Support 24/7. When placing an emergency service request, please place it by phone only. Email is not monitored 24/7.
Non-emergency Customer Support
Routine Customer Support is provided Monday – Friday from 8 am to 8 pm (Eastern).
How to Contact Us
If calling from a HostMyCalls supported telephone which uses 3 digit extensions, dial 600.
If calling from a HostMyCalls supported telephone using 4 digit extensions, dial 6000.
If calling from any other telephone, dial 800.434.9608.
Send messages via email to: support@hostmycalls.com (non-emergency requests only)
User Support
Click Here for Updating 911 Emergency Address
Click Here for User Guides and Information
Upgrade or Install the Latest Supported gloCOM Software
Version 6.X
Click here for latest 6.x versions of gloCOM desktop client software.
Hint! (.msi & .exe are used for Windows OS and .dmg for Mac OS)
Version 5.X
Click here for latest 5.x versions of gloCOM desktop client software.
Hint! (.msi & .exe are used for Windows OS and .dmg for Mac OS)
Version 4.x
Support Document for upgrading to or installing gloCOM_4.x or higher – .pdf
Click here for latest 4.x versions of gloCOM desktop client software.
Hint! (.msi & .exe are used for Windows OS and .dmg for Mac OS)