Customer Support Contact Information

HostMyCalls and Ideacom Technologies are Trade-names of ipSBS Managed Services, LLC

Emergency Technical Support We provide Emergency Technical Support 24/7.  When placing an emergency service request, please place it by phone only.  Email is not monitored 24/7.

Non-emergency Customer Support
Routine Customer Support is provided Monday – Friday from 8 am to 8 pm (Eastern).

How to Contact Us

If calling from a HostMyCalls supported telephone which uses 3 digit extensions, dial 600.

If calling from a HostMyCalls supported telephone using 4 digit extensions, dial 6000.

If calling from any other telephone, dial 800.434.9608.

Send messages via email to: support@hostmycalls.com (non-emergency requests only)

User Support

Click Here for Updating 911 Emergency Address

Click Here for User Guides and Information

Upgrade or Install the Latest Supported gloCOM Software

Version 6.X

Click here for latest 6.x versions of gloCOM desktop client software.  

Hint! (.msi & .exe are used for Windows OS and .dmg for Mac  OS) 

Version 5.X

Click here for latest 5.x versions of gloCOM desktop client software.  

Hint! (.msi & .exe are used for Windows OS and .dmg for Mac  OS) 

Version 4.x

Support Document for upgrading to or installing gloCOM_4.x or higher – .pdf

Click here for latest 4.x versions of gloCOM desktop client software

Hint! (.msi & .exe are used for Windows OS and .dmg for Mac  OS)

About HostMyCalls

HostMyCalls provides any size  business PBX telephone system features and applications once only affordable to big business

The Hosted PBX service is provided from a network of state-of-the-art IP-PBX systems which are located in our own Network Operation Centers (NOC). Feature rich, business grade, VoIP telephone sets can be located wherever you need them.

Just connect them to your existing Internet enabled Local Area Network and your business calls and messages are at your fingertips.  HostMyCalls is available in the lower 48 states and offers telephone numbers in most area codes in addition to toll free and Direct Inward Dialed (DID) numbers.

Key Benefits
  • Easy to make changes
  • Affordable monthly service fee
  • Keep your existing telephone numbers
  • Seamlessly include remote workers and office
  • Add numbers from other local markets
  • Can replace your existing or out dated telephone system
  • One stop shop eliminates dealing with multiple vendors
  • Integrates with any cell phone service for processing your business calls
  • No more adding and removing telephone lines with your local phone company
  • Delivered to your business via your broadband Internet connection
  • Never own another telephone system, use ours!
  • Available Through Authorized HostMyCalls Agents


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